Subject: Workers not applied

I've just added a Worker on the Cloudflare Dashboard for my website: it works in the debugger but doesn't work when I query the site. Why is that? Is there anything to activate or anything I could check

Initial Bounce to the Custmer

Hello [Customer Name],

Good morning! I am Jane from the Cloudflare Support team, and I am glad to assist you with this case.

I understand that the Worker functions correctly in the debugger but does not behave as expected when accessed through the live site. Is that correct?

To better investigate the issue, could you please provide some additional information by answering the following questions:

  • Does the issue persist after clearing your browser cache and your operating system DNS cache?

  • Since Cloudflare Caching is currently enabled on your site, could you try temporarily disabling it to see if the issue still occurs?

  • Could you also share the name or URL of the affected Worker and ensure we have access to it for debugging purposes?

    • I look forward to your response and will be happy to assist further.

    Have a nice day!

    Best Regards,
    Jane Gang
    Cloudflare Support Engineer

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