Subject: Site down, your name servers are down

I am having trouble reaching my website http://example.com/ from different networks. Are your nameservers working properly?

Initial Bounce to the Customer

Hi [Customer Name],

Good day! I am Jane from the Cloudflare Support team, and I am glad to assist you with this case.

I'm sorry to hear that you're experiencing issues accessing your site, http://example.com, from different networks.

Upon reviewing your Cloudflare dashboard, I can confirm that the domain example.com has been added correctly, and the DNS records appear to be properly configured. However, the domain status is currently Pending, which indicates that the authoritative nameservers have not yet been updated.

To resolve this issue, please follow the steps outlined in the following article:

  • Update Nameservers

    • [Customer Name], I hope this information is helpful. If you need any further clarification or assistance, please do not hesitate to reach out, and I'd be happy to help.

    Have a nice day!

    Best Regards,
    Jane Gang
    Cloudflare Support Engineer

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